To re-download software you have already purchased, you will need to go to your order information page. From here, either select the order which you need to re-download, or select 'Get Digital Goods' at the bottom of the page to view all the files you can re-download
You can download by either clicking the 'Save' button in the Download column on your order information page.
Where do I download the file?
You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop this will be easier for you to install the product once you have completed the download.
What will happen when I download?
Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%.
What happens after I download?
After the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation. Contact Technical Support if you require any assistance.
You can find your serial number(s) in your confirmation e-mail. If you do not have your confirmation e-mail, you can also retrieve your serial number by viewing the details of your purchase by logging in at the link below:
First, make sure you have the correct serial #. You can retrieve your serial # by logging in here. If you are still having trouble, please send and email to Impact Support with your Order Number, Serial Number, and a description of the issue you are encountering.
The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.
If you know the filename, you can do a search on your computer for it.
Do not rename the file you're downloading, it may cause installation problems.
